Since we moved back home to Ga things have been in a stuck position with the Army...its been 1 month and 21 days since we moved back home..its been 3 weeks since the husband requested a referral for a different physc doc...which got approved shortly after the doctor he wanted to see stopped taking TriCare and new patients...so back to the waiting game we go...I'm sure it'll be another 3 weeks til he gets his referral approved...this remote care seems to be a bigger stress then staying on Ft Riley...why you ask...
Lets see on Ft Riley we were able to MAKE his appts...not wait for some case manager to get off their behind..ohh they sit at at desk on the phone...to call Tricare to set up the referral..what the hell good is it to have 2 case managers working for you if neither one of them do their jobs?? Or if 1 is trying the other one just blows you off...I'm sorry you're butt is getting paid A LOT of money to make sure that my husband gets his appts, his meds and anything else he needs..that is YOUR JOB! Instead of berating the soldier because he informed you 4 weeks ago about shit and you're just now taking care of it..its not his fault you can't seem to be bothered...
I swear this is turning into a daily battle...either by email or phone call. And no one can seem to figure out what they're doing..instead we get a constant reminder that "Remote care if a privilege". Well hell so is having a job but yet we don't see you getting threatened to have your job taken away..I'm so fed up with the system and the stupidity of the people that work for the system..how hard is it to let the soldier make their own appt, call it in to you as the case manager and you track it from the doctor??? Common sense does not exist in the Army.
Ugh...so its another Monday and the battle starts again...10 mins til 9am Ft Riley time and I'm already getting the phone warmed up for the battle...wish me luck and pray for those who get in my way....
No comments:
Post a Comment